Please note that non Chinese customers need to pay the freight for return and exchange. To return the goods to GRANDTOP, the operation is as follows:
1. Indicate on your receipt whether you want to exchange or return the goods.
2. Replacement: please indicate the corresponding model / size. It is recommended that you contact our customer service to reserve goods for you in advance, so as to ensure that we can prepare goods for you when waiting for your package. Please call or email to provide the order number, specific product and size of the product you want to exchange.
3. Put your goods and receipts in a bag or box
4. For air combined transport service, please indicate your invoice number and mark "return to China". When exchanging and returning goods by mail, the carrier's address is:
SHANGHAI GRANDTOP IMP.&EXP. CO.,LTD.
Rm. 501，Building 25, Block 15, 8633 Zhongchun Rd.
Shanghai 201101 China
Contact: Henry
Email: henry@gtopsh.com
Tel: 008613901749240
Policy
Because you have enough to worry about right now...
For orders placed after March 2022 GRANDTOP is extending our return policy. We will accept returns within 60 days for a full refund and within 90 days for an exchange. If your order was placed before the month of March 2022 you have 30 days to return for a full refund and 60 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
Small quantities of goods with large discounts may be classified as clearance goods, which will not be refunded or exchanged.
GRANDTOP is not responsible for the freight generated by international returns. We recommend that you choose the most cost-effective traceable delivery method when returning goods.
Clause
The returned goods must not be worn, washed, damaged or used, and all original labels shall be retained. Please refer to the following tips on how to maintain your goods to meet the return conditions:
Shoes
Shoes wear easily on hard surfaces. Be sure to try it on the carpet. The shoebox is an important part of the overall display of the product. When returning the goods, we must avoid the damage of the shoebox. Please send the shoebox and shoes back together.
Swimsuit and close-fitting underwear
For hygiene reasons, be sure to put on underwear when trying on. Do not remove the health protection sticker.
Tops and dresses
Please be careful not to contaminate clothing with cosmetics or deodorant.
Track my returns
We recommend that you use a traceable delivery method when returning goods. Please keep your tracking number information so that you can know the return process in real time when the goods are returned to us.
Refund
Please note that we need 3-10 working days after receiving the return. After handling your return and completing your refund, you will receive our refund confirmation email. It takes several working hours for the refund to appear in your credit card account. It depends on the financial institution to which your credit card belongs.
Disclaimers
Freight
Shipping charges for express orders are not refundable.
Change policy
If your return price exceeds $7500 within 12 months, you will be subject to the revised return policy. If you are bound by the revised return policy, we will contact you.
Damaged goods
If the goods you receive are damaged, please contact our customer service office immediately.
Ensure
All products of GRANDTOP are the first-round products with reliable quality, but please note that even such products cannot completely avoid process defects, including occasional missing threading and other similar defects. The damaged style is more likely to have defects, and it is easier to wear than the common style.
For international customers, if there are serious defects in the return, we will pay the freight incurred when returning, but for the return of minor defects such as missing suture, we will deal with it according to the principle of specific analysis of specific problems. In a word, we will reimburse the freight of returned goods with serious defects, and each customer can enjoy such services up to 5 times a year.
