Information you provided to us
• REGISTRATION AND PROFILE INFORMATION.
When you create an account, place an order or ask for an appointment with a style expert, we will ask you to provide your name, email address, telephone number, payment information, billing and shipping address, demographic information and other information you choose to provide.
• PAYMENT INFORMATION.
When you make a purchase, we will collect the payment card information. Depending on the payment method you choose, we may use a third-party service provider to process the payment for us and will receive your payment card information.
• COMMUNICATIONS.
If you contact us directly, we may receive other information about you. For example, when you contact our customer service team, we will receive your name, email address, telephone number, the content of messages or attachments you may send us, and other information you may choose to provide. We may also record your phone calls with our customer service team to handle your inquiries and for training, research and product development purposes.
Information we collect when using our services
• LOCATION INFORMATION.
When you use our Services, we receive your general location information (for example, your internet protocol ("IP") address may indicate your more general geographic region).
• DEVICE INFORMATION.
We will receive information about the devices and software you use to access our services, including IP address, web browser type, operating system version, telephone operator and manufacturer, application installation, device identifier, mobile advertising identifier and push notification order.
• USAGE INFORMATION.
In order to help us understand how you use our services to help us make improvements, we will automatically collect your contact with our service department, such as the web pages and other contents you browse, your browsing data, the products you purchase, your visit date and time.
• INFORMATION WE INFER.
We may draw information or inferences about you based on the information we collect about you. For example, based on your browsing or purchase activities, we may infer your purchase preference, and based on your IP address, we may infer your approximate location.
• USER FEEDBACK.
When you post ratings and comments through our service, we will receive relevant information.
INFORMATION WE RECEIVE FROM THIRD PARTIES
• INFORMATION FROM THIRD PARTY SERVICES.
If you choose to link our services to a third-party account, we may receive information about you, including your personal information and your use of the third-party account. If you want to restrict the information we get, you should visit the privacy settings of your third-party account to understand your choice.
• OTHER THIRD PARTIES.
We may collect other information about you, such as demographic data, and data from third parties or marketing partners, and integrate it with other information about you.
How do we use the collected information?
We use your contact information (including email address, phone number, billing address and / or shipping address) for the following purposes:
• We use your billing address and shipping address to process and send products, return and out of stock orders and prevent fraud.
• We use your email address and telephone number to send you security warnings, notices and other management information, provide customer support and marketing, such as sending you information about products, promotions, surveys, news and activities that you may be interested in.
• We also use your email address to help you create, manage, and maintain an account on our Services.
How do we use the collected information
• To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
• Used to monitor and analyze trends, usage and activities to improve our services and products;
• To provide, maintain, and improve our products and Services, including customer service;
• Record your purchase behavior of using our services;
• Enable you to post comments and communicate with us through our services, including through our social media page;
• To facilitate connection to third-party services or applications, such as social networks;
• Facilitating transactions and payments;
• To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers; and
• For compliance purposes, including the implementation of our terms of service or other legal rights, or in accordance with the requirements of applicable laws and regulations or the requirements of any judicial process or government agency.
How do we share customer information?
• Alliances and subsidiaries
We will legally disclose your information with our affiliates or subsidiaries for various purposes specified in the privacy policy.
• VENDORS AND SERVICE PROVIDERS.
We may share any information we receive with suppliers and service providers in accordance with the terms of the services provided.
• THIRD PARTY APP INTEGRATIONS.
If you connect a third-party application to our services, we may share information with that third party.
• Analysis partner
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources.
• ADVERTISING PARTNERS.
We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services.
•AGGREGATED OR DE-IDENTIFIED FORM.
We may make certain automatically-collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
• AS REQUIRED BY LAW AND SIMILAR DISCLOSURES.
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (ii) respond to your requests; or (iii) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
• MERGER, SALE, OR OTHER ASSET TRANSFERS.
We may transmit your information to service providers, consultants, potential trading partners or other third parties in negotiation for other considerations; Such third-party companies also include other subsidiaries of our company after merger and acquisition, and companies in which we purchase, repay or transfer all or part of the ownership. The use of your information in such activities will be based on the specific terms of the privacy policy produced at the time of the collection of information.
CHILDREN'S PRIVACY
For children under the age of 16, we will not deliberately collect, save or use their personal information, and our services do not target children. If you find that children provide us with personal information and violate this privacy policy, please send such warnings to henry@gtopsh.com
DATA SECURITY
We use certain safeguards that are intended to secure Personal Information that we process in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
CONTACT INFORMATION
If you have any questions about our privacy practices, our use and disclosure practices, or your choice of consent, please contact us by email: henry@gtopsh.com
SHANGHAI GRANDTOP IMP.&EXP. CO.,LTD.
Rm. 501, Building 25,Block 15, 8633 Zhongchun Rd., Shanghai 201101 China
Phone: 021- 34305058 E-mail: henry@gtopsh.com
NOTICE OF CHANGES
We may change this privacy policy at any time. Once the change is made, the content of the change will appear at the top of the privacy clause, and we will notify you of it. In some cases, we may provide you with additional notice (such as a new statement added on the home page of my website or a notice sent to you). We welcome you to browse this privacy clause every time you use our service, or communicate with us at any time, so as to timely grasp the information trend of my website and the opportunities you can take advantage of.
LEGAL BASIS FOR PROCESSING
We will only process personal data in accordance with the following legal grounds:
• NECESSITY.
It is necessary to perform our obligations under the contract with you. For example, handling your package and delivering the products you purchased;
• LEGITIMATE INTEREST.
When we gain the legal right to process your personal data. For example, when we need to communicate with you about service changes or legal documents to prevent fraud, or provide, protect and improve our products and services; We only deal with your personal information through legal channels, and your rights and interests will not be damaged;
• CONSENT.
When we ask you to agree to accept a certain type of specific processing behavior (such as sending you a marketing email), you should respond to such requirements as we wish; as well as
• LEGAL OBLIGATION.
In some cases, it is necessary to process information in accordance with legal requirements, for example, due to legal proceedings.
DATA SUBJECT REQUESTS
You have a right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place. In addition, you also have the right to take back at any time the way you previously agreed to our processing of your personal information, which will not incur any cost. We will respect your preference. This behavior will not affect the legitimacy of this treatment method until you withdraw your consent.
You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.
DATA RETENTION
We will keep your information as long as possible in accordance with the purpose for which we first collect such information. For legitimate business purposes or in accordance with legal requirements, we may retain certain types of information. For the information retention period, we will refer to different standards, such as the types of products and services you require or provide you; The nature and duration of our relationship with you; The impact of deleting the communication information with you on the services provided; If the relevant laws and the limitation of action are determined, it must be retained for a long time.
